bdok88 Privacy Policy

bdok88 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://bdok88.app. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy sets out the basis on which we collect, store, process, and share personal information in connection with your use of the bdok88 platform.

This policy applies to all users of the bdok88 website and mobile site, including registered account holders and visitors who browse the platform without registering. We encourage you to read this policy carefully. If you have any questions, our support team is available at [email protected].

bdok88 is an internationally licensed online casino and sports betting platform serving players across Bangladesh. For all privacy-related enquiries, you may contact our Data Protection team by email at [email protected]. Please note that this email address is provided as plain text only and is not a clickable link — copy and paste it into your email client.

When you contact us regarding a privacy matter, please include your registered account username and a clear description of your request. We aim to respond to all data-related enquiries within five (5) business days.

We collect personal data in several ways: directly from you when you register or use the platform, automatically through technical systems as you browse, and from third-party service providers who assist us in operating the platform.

2.1 Registration & Account Data

• Full legal name as it appears on your Bangladesh National Identity Card (NID) or passport;
• Date of birth (for age verification — players must be 21 or older);
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Email address and phone number;
• Username and password (password is stored in hashed, non-reversible form).

2.2 Identity Verification (KYC) Data

• Scanned or photographed copy of your NID, passport, or other government-issued identity document;
• Proof of address document (e.g., utility bill, bank statement dated within three months);
• Proof of payment method (e.g., screenshot of your registered bKash, Nagad, or Rocket account);
• Any additional documents requested by our compliance team.

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps;
• Payment method identifiers (e.g., the mobile number registered to your bKash or Nagad account — we do not store full card numbers);
• Transaction reference numbers from payment providers;
• Account balance history.

2.4 Gaming & Betting Activity Data

• Wagers placed, game sessions, bet outcomes, and jackpot activity;
• Cricket betting selections, live casino session logs, slots gameplay history;
• Bonus claims, wagering progress, and promotion usage;
• Responsible gaming settings, including deposit limits and self-exclusion records.

2.5 Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Session duration, page views, and navigation patterns within the platform;
• Cookie identifiers and similar tracking technologies (see Section 9).

2.6 Communications Data

• Content of customer support interactions (emails, live chat transcripts);
• Records of marketing communications sent to you and your preferences regarding such communications.

bdok88 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your bdok88 player account, including processing logins and managing account settings.
• Service Delivery: To enable you to place bets, play casino games, access jackpot tournaments, and use the bdok88 wallet for deposits and withdrawals in BDT.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with KYC obligations.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the platform and its users.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to apply self-exclusion and deposit limits requested by players, and to fulfil our responsible gaming obligations.
• Legal & Regulatory Compliance: To comply with applicable anti-money laundering (AML) laws, licensing conditions, and any other legal obligations we are subject to as an operator.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels.
• Platform Improvement: To analyse gameplay patterns and platform usage in aggregate (anonymised) form in order to improve the quality, reliability, and relevance of our services.
• Marketing Communications: Where you have given your consent, to send you promotional offers, bonus notifications, and news about bdok88 by email or other electronic channels. You may withdraw this consent at any time.

bdok88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and bdok88 — for example, account registration, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations and KYC/identity verification requirements imposed by our licensing authority.
• Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention, platform security, and improving our services — where those interests do not override your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.

bdok88 does not sell your personal data. We share personal data with third parties only where it is necessary to operate the platform or to comply with legal obligations. Recipients of your data may include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other payment partners — solely to process your deposit and withdrawal transactions.
• KYC & Identity Verification Providers: Third-party services that assist us in verifying your identity and age in accordance with our compliance requirements.
• Game Studio Partners: Live casino and game content providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive only the minimum session data required to deliver their game services.
• Fraud Prevention & Security Services: Specialist third-party providers that assist us in identifying and preventing fraudulent activity on the platform.
• Legal & Regulatory Authorities: Where required by law, court order, or the direction of a competent regulatory authority, we may disclose personal data to government bodies, law enforcement agencies, or our licensing authority.
• Professional Advisers: Lawyers, auditors, and accountants acting in an advisory capacity, subject to professional confidentiality obligations.

All third-party recipients are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond that for which it was shared.

As an internationally licensed platform, bdok88 may transfer certain personal data to servers or service providers located outside Bangladesh. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that afforded within Bangladesh, including by entering into appropriate data transfer agreements with receiving parties.

Your use of the bdok88 platform constitutes your acknowledgement that your personal data may be processed in countries other than Bangladesh. If you have concerns about international data transfers, please contact us at [email protected].

bdok88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and licensing requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by our licensing authority.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Preferences: Retained until you withdraw your consent or request erasure, plus a reasonable administrative period thereafter.
• Technical & Device Logs: Typically retained for ninety (90) days for security monitoring purposes, after which they are deleted or anonymised.

Where retention beyond these periods is required by legal or regulatory obligation, we will retain the relevant data for the duration of that obligation and no longer.

bdok88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive stored data, including identity documents and payment credentials;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific role;
• Regular security audits and penetration testing of our platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access;
• Secure data deletion procedures applied when data is no longer required.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bdok88 will notify affected users as soon as reasonably practicable.

bdok88 uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. Cookies are small text files stored on your device when you visit the bdok88 website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly — for example, maintaining your login session and remembering your account preferences. These cannot be disabled without affecting core platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised information about how visitors use the bdok88 platform, helping us identify areas for improvement. No personally identifiable information is collected via analytics cookies.
• Functional Cookies: Used to remember your preferences and settings — such as your preferred language and responsible gaming limit configurations — to provide a more personalised experience.
• Security Cookies: Used to support fraud prevention and account security features, including detection of suspicious login attempts.

You may control cookie settings through your browser's privacy settings. Please note that disabling certain cookies may affect your ability to use some features of the bdok88 platform. We do not use cookies to serve third-party advertising.

Where you have given your explicit consent at the time of registration or thereafter, bdok88 may send you promotional emails, bonus offers, and platform news. You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email we send you;
• Updating your communication preferences in your bdok88 account settings; or
• Contacting our support team at [email protected] with a request to be removed from our marketing list.

Withdrawing marketing consent does not affect the lawfulness of any processing conducted on the basis of your consent before its withdrawal. You will continue to receive transactional and account-related communications (such as deposit confirmations and security alerts) regardless of your marketing preferences, as these are necessary for the operation of your account.

bdok88 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent access by minors. If we become aware that personal data has been collected from a user under the age of 21, we will immediately close the associated account, delete the data, and return any deposits made in accordance with our Terms & Conditions.

If you believe a minor has registered on the bdok88 platform, please contact us immediately at [email protected].

As part of our responsible gaming commitment, bdok88 processes certain player data specifically to identify and respond to signs of problem gambling behaviour. This includes monitoring deposit frequency, wagering patterns, and session duration. Where our systems or support team identify a potential concern, we may contact the player proactively and may apply responsible gaming measures to the account.

Data processed for responsible gaming purposes is treated with the highest level of confidentiality and is not shared with third parties except where legally required. Players may access and update their responsible gaming settings at any time through their account dashboard or by contacting our support team.

bdok88 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players via their registered contact details. Your continued use of the bdok88 platform following the publication of an updated policy constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. If any changes materially affect your rights, we will seek your consent where required by applicable law.